Privacy Policy

Last Updated: 25/10/2024

Introduction

Welcome to Finex 3D. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Auera Creative Co Ltd, located at 4F., No. 159, Sec. 2, Changsha St., Wanhua Dist., Taipei City 108, Taiwan (R.O.C.), collects, uses, and shares your personal information when you visit or make a purchase on our website https://finex3d.com.

By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree,please do not use our services.

About Us

Auera Creative Co Ltd is a metal 3D printing company providing high-quality 3D printing services through its online plateform Finex 3D. The company is based in Taiwan (R.O.C.), has production facilities in Thailand and, in the near future, Italy. This international presence may affect how we process and transfer your personal data, as described below.

Information We Collect

We collect various categories of personal information when you interact with us, including:

• Personal Identification Information:
  • First name and last name
  • Email address
  • Phone number
  • Shipping address, State/Province, ZIP/Postal code, City
• Account Information:
  • Username and password
  • Social media profile information (e.g., via Facebook Connect, Sign In with Twitter)
• Payment Information:
  • Payment card details (processed securely by third-party processors like
  Stripe)
• Technical Information:
  • IP address
  • Browser type and version
  • Time zone settings
  • Browser plug-in types and versions
  • Operating system and platform
• Usage Data:
  • Information about how you use our website, products, and services
• Uploaded 3D Files:
  • 3D design files you upload for printing services
• Cookies and Similar Technologies:
  • Web beacons, pixels, and other tracking technologies, please find more
  information about our use of cookies here: https://finex3d.com/en/cookies-consent

Information Automatically Collected

When you visit Finex 3D, we may automatically collect certain information about your device and usage patterns, as described above. You can at any time refuse these cookies collection the first time you come on your website, or in your setting preferences once you are logged-in.

How We Use Your Personal Information

We use your personal data for the following purposes:

• To Fulfill a Contract:
  • Processing and delivering your orders
  • Managing payments and fees
  • Providing customer support
  • Shipping products to your provided address
• For Legitimate Business Interests:
  • Improving our website, products, and services
  • Analyzing how users interact with our site using tools like
  Google Analytics and Microsoft Clarity
  • Ensuring the security and integrity of our services
• To Comply with Legal Obligations:
  • Tax and accounting purposes
  • Compliance with legal and regulatory requirements
• With Your Consent:
  • Using non-essential cookies and similar technologies
  • Sending marketing communications (Note: We currently do not use your personal information for marketing purposes unless you have explicitly opted in)

Uploaded 3D Files

Data Retention and Deletion

• Storage Duration: 3D design files that you upload to our servers are stored for 30 days. After this period, they are automatically and securely deleted from our systems.
• Purpose of Collection: The files are used solely for the purpose of providing you with our 3D printing services.
• Confidentiality: We treat your uploaded files as confidential information and take appropriate measures to protect them from unauthorized access.

Marketing Communications

We respect your privacy choices. The personal information you provide (name, email, phone number, shipping address) is not used for marketing purposes unless you have explicitly given your consent.

• Opt-In Policy: We operate on an opt-in basis for marketing communications. You will only receive promotional materials if you have subscribed to them.
• Opt-Out: If you have opted in and wish to unsubscribe, you can do so at any time by following the unsubscribe instructions in our emails or contacting us directly.

International Data Transfers

Given our global operations, your personal data may be transferred to and processed in countries other than your country of residence, including Taiwan (R.O.C.), Thailand and Italy, where our production facilities are located.

Transfers Outside the EEA

When transferring personal data from the European Economic Area (EEA) to countries not deemed to provide adequate data protection, we implement appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs): We use SCCs approved by the European Commission to ensure your data is protected.
• Binding Corporate Rules: Where applicable, we adhere to binding corporate rules that provide safeguards for international data transfers.

Your Data Protection Rights

European Economic Area (EEA)

Under the GDPR, you have the following rights:

• Right to Access
• Right to Rectification
• Right to Erasure
• Right to Restrict Processing
• Right to Data Portability
• Right to Object
• Right to Withdraw Consent

California Residents

Under the CCPA/CPRA, you have the following rights:

• Right to Know
• Right to Delete
• Right to Opt-Out
• Right to Non-Discrimination

Canadian Residents

Under PIPEDA, you have the following rights:

• Access and Correction
• Challenge Compliance

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We may need to verify your identity before fulfilling your request.

Data Retention

We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy, including:

• 3D Files: Uploaded 3D files are stored for 30 days and then automatically deleted.
• Personal Information: Retained as long as you have an account with us or as necessary to provide services to you.
• Legal Obligations: For tax, legal reporting, and auditing purposes.

When personal data is no longer needed, we securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data:

• Encryption: Data in transit and at rest is encrypted.
• Access Controls: Restricted access to personal data to authorized personnel only.
• Secure Storage: Personal data and 3D files are stored on secure servers with appropriate security measures.

Despite these measures, no security system is impenetrable. We cannot guarantee the absolute security of our databases.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, as detailed in previous sections.

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

Do Not Track Signals

Our website does not respond to Do Not Track (DNT) signals. For more information about DNT, visit allaboutdnt.com.

Third-Party Services

We share your personal data with third parties only as described in this Privacy Policy:

• Service Providers:
  • Payment Processing: Stripe
  • Analytics: Google Analytics, Microsoft Clarity
  • Shipping and Logistics: DHL, Third-party carriers for delivering products
• Legal Requirements: When required to comply with legal obligations.
• Business Transfers: In connection with mergers, acquisitions, or asset sales.

Each third-party service provider has its own privacy policy addressing how they use such information.

Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us to delete it.

Dispute Resolution

If you have any complaints regarding our compliance with this Privacy Policy, please contact us first at [email protected]. We will investigate and attempt to resolve complaints and disputes promptly.

• EEA Residents: You have the right to lodge a complaint with a supervisory authority in your country.
• Canadian Residents: You may file a complaint with the Office of the Privacy Commissioner of Canada.
• California Residents: You can contact the California Attorney General's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Mail: Auera Creative Co Ltd, 4F., No. 159, Sec. 2, Changsha St., Wanhua Dist., Taipei City 108, Taiwan (R.O.C.)